FAQ's

 

Do you ship internationally?

Yes, we ship internationally to all locations around the world using First-Class United States Postal Service. Delivery times vary, due to possible customs delays. If you are ordering from outside the US, please allow up to 4 weeks for delivery.

What are the shipping costs?

We offer shipping via the US Post Office to provide the lowest possible cost with the highest dependable delivery within the United States and abroad. Shipping costs are determined at the time of checkout. Rates vary based upon the shipping address destination and the total weight of the package. Our customers will be able to preview the total cost of their order, including shipping, prior to confirming their order. Expedited shipping by UPS and DHL options are also available for domestic US and international shipments.

How long does it take to ship your products? 

Once we receive your order, it usually takes 24 to 48 hours until the package is handed off to the US Postal Service, UPS or DHL. If you place your order over the weekend, you can expect to see movement on the tracking information on the following Monday (excludes US Federal Holidays).

What payment methods do you accept?

We use PayPal payments express to accept all major credit cards (AMEX, MasterCard, VISA, Discover) + PayPal transfers. If you would like to pay by check or money order, please use our contact form to make a request for an order, then mail your check, Western Union money order or Post Office money order to our address : Inkjournal.com, C/O Oddo Ink, LLC, PO Box 394, Keansburg, NJ 07734.

 

Is there any coupon or discount for buying in bulk?

Currently, our business model does not allow for additional promotional discounting in product or shipping rates. However, if you are a retailer and are interested in buying in bulk to resell to your customers, please read our Retail Opportunities page and contact us through the submission form.

Can I return my InkJournal? What is your return policy?

Yes, if you are not happy with your purchase, please contact us using the Contact form and we can arrange for a refund. If we made any mistake or error in your order, please let us know and we will gladly do our best to fix it.

Does the InkJournal hold up well to writing with fountain pen ink?

We design and produce notebooks that we feel is adequate or better for fountain pens. If you're familiar with Tomoe River paper, the thin, Japanese paper is one of the most exquisite papers that fountain pen enthusiasts use, and we exclusively produce the hand-made Pocket Tomoe notebooks with this paper. The InkJournal Black is produced with a 80# text weight stock paper that holds well to fountain pen ink.